Lab Credit

Q: How do lab credits work?

A: Lab credits are typically only issued to contest or giveaway winners. When a lab credit is issued it is applied directly to your in lab ProDPI account. Any orders that are invoiced after the credit has been applied will automatically be deducted from this credit until it has been used entirely. Lab credits cannot be split between orders or shipping charges because they are automatically deducted. Your ProDPI invoice will always reflect the full cost of your order for your records. Your credit card statement will reflect any remaining charges or none at all depending on how much of your credit has been used. 

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